PIZZA STONE & BREAD BAKING STONE - SHOP
TRANSPORT DAMAGE - "WHAT TO DO ??"
- Delivery by DHL -
( Very important rule )
Do not get annoyed !
The delivery is insured, so keep calm !
If your PIZZA STONE / BREAD BAKING STONE does happen to arrive in such a condition,
which luckily enough does not happen very often,
then unfortunately the following formalities must be carried out
thereby abiding with the insurances regulations :
First of all you must inform us either by email or by fax
and if possible send us a photo of the damaged PIZZA STONE.
If your delivery includes accessories
( PIZZA PEEL / PIZZA SCISSORS / PIZZA ROLLER ),
then please remove them from the package if not damaged.
Please take, without delay, the damaged package
( including the damaged PIZZA STONE / without accessories )
to the Post Office
( or to the branch of the transport company that delivered the package ).
File your damage complaint there,
let the damage be determined and fill out a damage report.
Make sure that you receive a copy of the damage report !
As a result of your damage report, we will provide
an official commercial invoice ( as proof of the cost of the damage )
which will be sent to you together with a declaration of transfer - see scans -.
The Post Office or transport company will make a payment of damages
on presentation of both these documents and the damage report.
This all seems to be quite complicated but it is the quickest and easiest way !
In the case of any complications concerning the settlement,
please inform us immediately.
It will then be necessary to file a complaint here in Germany via DHL.
In this case we require a copy of the damage report and, it will also
be absolutely necessary to send us a photo of the damaged packaging.
As soon as we have received the damage report and photo
we will send you a replacement PIZZA STONE
( of course without any further charge ).
Important notice :
The reproof period for transport insurance is 7 days maximum following delivery !
So please inform us as quickly as possible !
ANY QUESTIONS ??